fb11 Privacy Policy — How We Collect, Use, and Protect Your Data
fb11 is committed to protecting the privacy and personal data of every player on the platform. This policy explains in plain terms what data we collect, why we collect it, how it is stored, and what rights you have over your information.
Overview
About This Privacy Policy
fb11 operates the online gaming platform accessible at fb11.vip and is the data controller responsible for the personal information collected through the platform. We collect and process personal data only to the extent necessary for the purposes described in this policy. We do not sell personal data to third parties. We do not share personal data with marketing companies without player consent. All data handling at fb11 is carried out with security measures appropriate for an online gaming platform serving Bangladesh players.
This Privacy Policy applies to all users of the fb11 platform, including registered account holders, visitors browsing fb11.vip without an account, and any person whose personal data is processed by fb11 in connection with the operation of the platform. The policy covers data collected via the fb11 website on any device — mobile phone, tablet, or desktop — used to access fb11.vip from Bangladesh or elsewhere.
Data Collection
Information We Collect
fb11 collects the following categories of personal data. Not all categories apply in every situation — the data collected depends on how you use the platform and whether you hold a registered account.
1Identity and Contact Information
When you register an fb11 account, we collect your full name, date of birth, Bangladesh mobile phone number, and any username you create. This data is required to create and manage your account, verify your eligibility to use the platform (including age verification to confirm you are 21 or above), and to contact you in connection with your account. You may also be required to provide a government-issued photo identification document as part of KYC verification.
2Financial and Transaction Data
fb11 records all financial transactions associated with your account, including deposit amounts and timestamps, withdrawal requests and outcomes, bonus credits and deductions, and betting transaction history. Payment method identifiers associated with bKash, Nagad, Rocket, or other supported payment channels are recorded in tokenised form. fb11 does not store full mobile wallet credentials or banking PINs. Transaction records are retained for compliance and dispute resolution purposes.
3Technical and Device Data
When you access fb11.vip, our platform automatically collects certain technical data about the device and connection used. This includes your IP address, device type and operating system, browser type and version, mobile network operator (where applicable), session duration and timestamps, and approximate geographic location derived from IP address. This data is used to ensure platform security, detect fraudulent access patterns, and improve platform performance for Bangladesh users.
Data Use
How fb11 Uses Your Information
fb11 uses your personal data only for the purposes described below. We do not use your data for purposes incompatible with those for which it was originally collected without obtaining your prior consent.
Account Management and Platform Operation
Your identity and contact data are used to create and maintain your fb11 account, verify your age and eligibility, process your login sessions, enable you to place bets and play games, and communicate with you about your account status, transaction confirmations, and support queries.
Payment Processing
Financial data and transaction records are used to process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods; to maintain an accurate record of your account balance; to apply bonuses and deductions; and to produce account transaction history accessible to you after login.
Security and Fraud Prevention
Technical and transaction data are used to monitor for suspicious activity, detect multiple-account usage, identify fraudulent payment attempts, and flag unusual betting patterns that may indicate bonus abuse, match-fixing involvement, or money laundering. Security monitoring is an ongoing process at fb11 and is necessary for the protection of all players on the platform.
Platform Improvement and Analytics
Usage data and aggregated, anonymised analytics are used to understand how Bangladesh players interact with the fb11 platform, which game formats are most popular, where technical performance issues occur, and how the mobile experience can be improved. Analytics at fb11 are conducted on aggregated data that cannot be used to identify individual players.
Promotional Communications
Where you have opted in to receive promotional communications, fb11 may use your contact data to notify you of bonuses, promotions, seasonal offers (such as Eid or BPL season promotions), and new game launches relevant to Bangladesh players. You may opt out of promotional communications at any time by contacting support at [email protected]. Opting out of promotional messages does not affect transactional or account-related communications.
Legal Basis
Why fb11 Is Entitled to Process Your Data
fb11 processes personal data only where a lawful basis for doing so exists. The following lawful bases apply to the data processing activities described in this policy.
4Contractual Necessity
Processing your identity data, contact data, financial data, and account activity data is necessary for fb11 to perform its contractual obligations to you as a registered player — including operating your account, processing your bets, and paying out winnings. Without this processing, fb11 cannot provide the platform services you have registered for.
5Legal Obligation
fb11 is subject to legal and regulatory obligations that require the processing and retention of certain personal data — including KYC verification requirements, anti-money laundering obligations, and record-keeping requirements for financial transactions. Processing in these areas is mandatory and cannot be opted out of without the player closing their account.
6Legitimate Interests
Certain data processing activities — including security monitoring, fraud detection, platform analytics, and service improvement — are carried out on the basis of fb11's legitimate interest in operating a secure and effective platform. Where fb11 relies on legitimate interests, those interests have been weighed against player privacy rights and do not override them.
Data Sharing
When and With Whom We Share Your Data
fb11 does not sell personal data. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
7Payment Processing Partners
To process deposits and withdrawals, fb11 shares the minimum necessary payment-related data with payment processing partners including bKash, Nagad, Rocket, and Upay. This sharing is limited to the data required to authenticate and complete the specific financial transaction. fb11 does not share full account profiles or gaming history with payment partners.
8Game Technology Providers
To deliver live casino, slot, and crash game services, fb11 integrates with game technology providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process your account session data (such as a session token and account identifier) to deliver real-time game content. Game providers do not receive your full personal profile or payment details.
9Legal and Regulatory Authorities
fb11 may be required by law to disclose personal data to law enforcement agencies, financial intelligence units, tax authorities, or other competent regulatory bodies. fb11 will disclose personal data to such authorities only to the extent required by applicable law, and where permitted by law will notify the player of any such disclosure unless prohibited from doing so.
Payment Privacy
How We Handle bKash, Nagad, and Rocket Data
fb11 recognises that payment data — and particularly mobile wallet data — is especially sensitive for Bangladesh players. When you deposit or withdraw using bKash, Nagad, or Rocket, the transaction is authenticated directly through that payment provider's own secure system. fb11 receives a transaction confirmation and a tokenised payment reference. fb11 does not receive, store, or have access to your mobile wallet PIN, bKash account password, or any authentication credential used within the payment provider's app or system.
The mobile wallet number associated with a transaction is recorded in fb11's systems in a masked or tokenised format for the purposes of transaction record-keeping and withdrawal routing. It is not shared with any party other than the payment processor required to complete the transaction. fb11 does not use mobile wallet numbers for marketing purposes.
Security
How fb11 Protects Your Personal Data
fb11 implements technical and organisational security measures appropriate for an online gaming platform processing financial and personal data. The following measures are in place to protect your information against unauthorised access, disclosure, alteration, or destruction.
SSL Encryption
All data transmitted between your device and fb11.vip is encrypted using SSL (Secure Sockets Layer) technology. This means that personal data, account credentials, and financial transaction data sent over the internet between your browser or mobile app and the fb11 platform cannot be intercepted in readable form by third parties.
Access Controls
Access to player personal data within fb11's internal systems is restricted to staff and systems that require it to perform their specific operational functions. Personal data is not accessible to all staff. Access logs are maintained and reviewed regularly. All internal access to sensitive player data is subject to authentication requirements.
Secure Data Storage
Player account data and transaction records are stored on secured servers with appropriate physical and logical access controls. Data at rest is stored using encryption or equivalent security measures. fb11 does not store sensitive payment credentials (such as mobile wallet PINs or full card numbers) in its databases. Backup systems are maintained and are subject to the same security standards as primary storage.
Retention
How Long We Keep Your Data
fb11 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any mandatory minimum retention periods required by applicable law or regulation. Account data for active accounts is retained for the duration of the account's active status plus the applicable post-closure retention period. Financial transaction records are retained for a minimum period consistent with applicable financial record-keeping requirements.
When an account is closed — whether voluntarily by the player or by fb11 — personal data is not immediately deleted. A post-closure retention period applies to ensure that legal obligations can be met, disputes resolved, and fraud investigations completed. After the applicable retention period has elapsed and there is no ongoing legal or regulatory basis to retain the data further, fb11 will securely delete or anonymise the personal data concerned.
Your Rights
Your Data Protection Rights
As a player using the fb11 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a description of your request.
10Right of Access
You have the right to request a copy of the personal data fb11 holds about you. Upon receiving a verified access request, fb11 will provide you with a summary of the personal data held, the purposes for which it is processed, and the categories of third parties with whom it has been shared. fb11 aims to respond to access requests within a reasonable timeframe.
11Right to Rectification
You have the right to request correction of any personal data fb11 holds about you that is inaccurate or incomplete. Account holders may update certain information directly through account settings after login. For data that cannot be self-corrected via account settings, please contact support with documentary evidence of the correct information.
12Right to Erasure
You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other lawful basis for processing. The right to erasure is not absolute and does not apply where fb11 is required by law to retain the data, or where the data is necessary for the establishment, exercise, or defence of legal claims.
13Right to Restrict Processing
In certain circumstances you may request that fb11 restrict the processing of your personal data — for example, while the accuracy of the data is being contested, or while a legitimate interests assessment is being reviewed following an objection. Where processing is restricted, fb11 will continue to store the data but will not actively process it for other purposes during the restriction period.
Cookies
How fb11 Uses Cookies
fb11.vip uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and collect the usage analytics described in this policy. A cookie is a small text file placed on your device when you visit a website. fb11 uses session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). Cookies used by fb11 include session authentication cookies required to keep you logged in, preference cookies that remember your language and display settings, and analytics cookies that collect aggregated data about how players use the platform.
You can control cookies through your browser settings. Most browsers allow you to refuse new cookies, accept or reject specific cookies, and delete existing cookies. Note that disabling certain cookies — particularly session authentication cookies — may prevent you from logging in to your fb11 account or using core platform features. fb11's use of cookies is limited to the purposes described in this policy and does not extend to cross-site tracking or targeted advertising.
Updates
Changes to This Privacy Policy
fb11 reserves the right to update this Privacy Policy at any time. When material changes are made, we will publish the updated policy on this page with a revised effective date. We encourage all players to review this Privacy Policy periodically. Continued use of the fb11 platform following publication of a revised policy constitutes acceptance of the updated terms. If you object to any change in the Privacy Policy, you should cease using the platform and contact support to request account closure.
Contact
Privacy Queries and Data Requests
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a suspected privacy breach, please contact the fb11 support team. All privacy-related queries will be handled confidentially and responded to within a reasonable timeframe.
Your Data Is Safe — Now Let's Play
fb11 protects your privacy so you can focus on what matters — cricket betting, live casino, slots, and crash games, all funded securely via bKash and Nagad. For adults aged 21 and above.
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