Responsible Gaming at fb11 — Play Safe, Stay in Control

Our Commitment

fb11's Approach to Responsible Gaming

Gambling is a form of entertainment enjoyed responsibly by millions of adults around the world, including in Bangladesh. At fb11, we believe that gaming should always remain fun, voluntary, and firmly within your personal financial means. We have a duty of care to every player on our platform — and responsible gaming is not an afterthought at fb11. It is embedded in how we build our platform, how we train our support team, and how we engage with our players.

This page sets out fb11's responsible gaming framework — the policies that govern how we protect players, the practical tools available to every registered account holder, and clear guidance on what to do if you or someone you know is experiencing difficulties with gambling. We encourage every player to read this page in full and to take advantage of the controls and resources on offer.

Core Principles

The Four Pillars of Safe Gaming at fb11

fb11's responsible gaming programme is built around four core principles that guide every player-facing decision we make on the platform.

Player Tools

Responsible Gaming Tools Available at fb11

Every registered fb11 account holder has access to the following responsible gaming controls. These tools are available at any time through your account settings or by contacting our support team directly at [email protected].

Deposit Controls

Setting and Managing Your Deposit Limits

Deposit limits are one of the most effective tools for keeping your gaming within a budget you are comfortable with. fb11 allows you to set three types of deposit limits on your account, which take effect immediately upon activation.

Important: reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory cooling-off period before the higher limit becomes active — this safeguard prevents impulsive decisions made during a gaming session from immediately raising your spending ceiling.

Breaks and Exclusion

Time-Out and Self-Exclusion at fb11

Sometimes the best responsible gaming tool is simply taking a break. fb11 offers two levels of account restriction designed for players who need to step back from the platform, whether for a short period or an extended one.

A time-out is a temporary suspension of your account, available in durations of 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, or 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. Any pending withdrawals will still be processed. A time-out can be activated immediately by contacting our support team — and it takes effect as soon as the request is confirmed.

To request a time-out or self-exclusion, email [email protected] with the subject line "Time-Out Request" or "Self-Exclusion Request". Include your registered account username and mobile number. Our team will process your request as a priority and send confirmation once the restriction is active.

Problem Gambling

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone. It does not always look the same — for some people it escalates quickly, for others it develops gradually over time. The following are common warning signs that gambling may have moved beyond entertainment and become a problem. If several of these signs apply to you or someone you know, please seek help.

• Spending more than you planned or can afford on gambling sessions
• Chasing losses — continuing to play in order to win back money already lost
• Borrowing money from family or friends to fund gambling
• Neglecting work, study, family, or personal responsibilities because of gambling
• Feeling anxious, irritable, or restless when not gambling
• Lying to others about how much time or money you spend gambling

Minor Protection

Protecting Minors from Online Gambling

fb11 takes the protection of minors from gambling extremely seriously. Our platform is exclusively for adults aged 21 and above and we implement multiple safeguards to prevent underage access. During account registration, age is verified against the date of birth provided. Any account where underage usage is suspected is immediately suspended and referred for investigation. Accounts found to be operated by persons under 21 are permanently terminated and any funds deposited are returned subject to verification of the true account holder's identity.

If you share a device with younger household members, we strongly recommend using device-level parental controls to restrict access to gambling websites. Many mobile devices — including those used by Bangladesh players running Android or iOS — include built-in parental control features or support third-party parental control apps. Please ensure that your fb11 account login details are kept private and not accessible to any person under the age of 21.

Fair and Secure

A Fair, Transparent, and Secure Platform for Bangladesh Players

Responsible gaming at fb11 goes beyond player tools and age verification. It extends to the fundamental fairness and security of the platform itself. Bangladesh players deserve to know that the games they play are genuinely fair, that their money is handled securely, and that the platform operates transparently.

Need Help?

Contact fb11 Support for Responsible Gaming Assistance

If you are concerned about your own gambling, or about someone else's, fb11's support team is available to help. All responsible gaming enquiries are treated with complete confidentiality. You will not be judged for reaching out — our team is trained to respond with care, understanding, and practical guidance. Whether you want to set a limit, take a break, or discuss what you are experiencing, we are here.